Maja, Decor & Lifestyle Shop, registration number: FI28222596, address: Kirkkokatu 29, 90100 Oulu; sells products to companies and individuals of legal age to countries of the European Union. These terms of delivery are applied to your ordering from our web store and to the deliveries as well.
These terms of delivery are valid as from 22.03.2017. We have the right to change these terms of delivery unilaterally from time to time so please go them through each time and before you order from our web store.
Products and prices
The characteristics and the prices of the products in our web store are presented in each product presentation. We reserve the right to change the prices of the products and delivery expenses so please check the above amounts in the shopping basket before you accept the order. The prices of the products the value added tax (VAT) and you can see the amount of VAT in the shopping basket and in the order confirmation.
The amount of the possible delivery expenses depend on the product itself (for example the weight and packaging) and the method of delivery chosen. The amount of the delivery expenses (if any) will be added automatically to the total amount of your order and you can see the amount of the delivery expenses (if any) in your shopping basket before you accept your order.
Ordering and contract
You can order the products in our web store by adding them in to your shopping basket and by accepting your order and by paying it in the payment cashier. When ordering in our web store we require you to read and accept our terms of delivery valid at the time of ordering. You must understand that your accepted order confirmed by us (except to the extent as the cancellation right below may be applied) is binding and will form together with these terms of delivery a contract between us.
For paying your order you can choose any payment method for your shopping basket set in our web store.
Confirmation of order and payment
After your successful order we will send you an order confirmation to your e-mail, so please make sure that you provide your e-mail address when making your order. In the order confirmation we also confirm your method of payment. In case, due to an unexpected circumstance, we cannot accept your order, we’ll inform you promptly.
We will deliver your order via the delivery method set in our web store chosen by you when ordering.
Our typical delivery times to European Union countries are, depending on the order and the method of delivery, 4-14 days. More specific delivery times are informed in connection with product descriptions.
Right to cancel and return of the delivery
If you are a consumer you have the right to cancel your order in accordance with the Consumer Protection Act by notifying your cancellation to us at the latest 14 days after you have received the goods, or the last lot of the delivery, or if it is a question of regular deliveries of goods at the latest 14 days after you have received the first shipment.
You must make your notification of cancellation clearly for example by using our cancellation notification form, by sending your notification to our e-mail address set out below, or by a written notification attached to your return delivery of the goods.
The right to cancel applies solely to, and the goods returned shall respectively be set in their original package, be unused, and be well packaged for the return delivery.
If you cancel your order you have to return the goods promptly and at the latest within 14 days after the cancellation notification, to the Return Address mentioned in these terms below. If needed you have to evidence that the goods are returned within the above mentioned return time (e.g. by showing the return receipt). You have to pay for the costs of the return of the goods. Such costs will not be returned to you.
When returning the goods, please attach your name, contact information and your adequate bank account number so that we can pay your payment for your order back to you. We will return such payment promptly to you in accordance with the Consumer Protection Act.
Our return address:
Maja, Decor & Lifestyle Shop
Inspection of the delivery, errors and problems
Please inspect the delivery received promptly upon receipt. If a product is missing or damaged during the transport or if the delivery is otherwise not as you have ordered or if there is defect in the product, please notify this to our Customer service promptly and at the latest within 14 days so we can agree how to correct the situation. Regarding defects related to products ordered by consumers we adhere to the mandatory provisions of the consumer protection legislation.
Our personnel are happy to help you in any questions regarding your order so please do not hesitate to contact us either by phone or e-mail at:
Limitation of liability
Maja, Decor & Lifestyle Shop shall not be liable for any direct, indirect or other damage related to or arising from the order, delivery or the product, except to the extent as otherwise stipulated by the mandatory provisions of the consumer protection law or by the mandatory provisions of other applicable law.
In case of any dispute regarding your order we wish to settle such primarily with you. So please contact our Customer service in such matters so we can try to settle the question.
If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board for resolution.
Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service.
Klarna Services Terms
These terms apply between Klarna Bank AB (publ) (“Klarna”) and you when you use Klarna’s services and features as described in these terms (the “Services”). You sign up for the Services by accepting these terms.
DESCRIPTION OF THE SERVICES
For Klarna, shopping is not just about finding great stuff and paying for them - it is also about enjoying a great shopping experience at the store of your preference, a state of the art app, and many other things. Simply put, a smoooth user experience both before you have done your purchases and after you have done a purchase. These terms explain in more detail what this means. Please note that additional terms may apply to a specific payment method if you choose to make your payment by using one of the methods offered by Klarna.
1. Autofill and preferences
In order for you to have a smoooth and friction free shopping experience we will remember some information about you and use that information to autofill different forms with your information during your shopping. This will enable you to save time and focus on more important stuff than filling out the same information over and over again. Let us explain in more detail how this works.
Autofill of your contact information
We can help you to fill in your contact information in two ways.
Autofill through input of limited information
While interacting with Klarna we may ask for information about you, such as name, address, telephone number, email, date of birth, or personal identification number. We will keep this information in our systems so that when you return to us or use our payment methods, you will only need to provide some of this information such as email and zip-code, or personal identification number (dependent on the country) in order for us to autofill the remaining fields with your other details.
Autofill through a Klarna cookie
An additional method we can use to autofill your information is by placing a Klarna-cookie on your device (computer, tablet, mobile phone, etc.). You may choose to store your details such as name, address, telephone number, email, date of birth, or personal identification number, and card details with Klarna. If you do so, we use the cookie to fetch those details from Klarna’s storage, and the cookie will help us to autofill them when you shop with Klarna.
If you don’t want to use the Autofill functionalities you can contact us and we will disable them. You can also disable them from the Klarna App or by adjusting your autofill settings during the purchase process. You can at any given time delete all cookies on your device, which deletes our cookie as well.
Autofill of other information
While interacting with Klarna you may also provide us with other information, such as for example card details. You may choose us to keep this information in our systems so that when you return to us we may autofill such information after we have identified you.
When you shop directly from the Klarna App we can also autofill your details on the site where you are shopping. This is enabled by you being logged in to the app and we know it is you that are shopping.
Preselected preferred payment methods
In order to make your shopping experience even smooother Klarna can, based on your previous purchases, pre-select the payment method that we believe to be your preferred way of paying. You may however also have access to other payment methods should you prefer to switch to another method than the one we pre-selected for you.
2. Klarna App
The Klarna App, provided to you by way of an app or a web portal is your hub for all your Klarna purchases and all other great features Klarna offers. By using the Klarna App you can pay your purchases, track your packages and many more things. Some of these features are activated by downloading the app or logging in through the web portal, while others can be activated by you after login. The exact content of features can differ between different country versions of the Klarna App. Klarna updates the Klarna App continuously with new features. To mention a few of the features we are most proud of:
Features available in all countries:
View your current and previous Klarna purchases and transactions
Pay for your purchases
Easy interaction with Klarna, for example chat
Example of other features we may offer depending on country version:
View your transactions made with one of our subsidiaries Sofort GmbH, Billpay GmbH and Klarna Inc. This will only be done after you have signed up for it in the subsidiaries services. The transaction data (such as for example name, address, bank account number/IBAN, sort code/BIC, reason for payment, date and amount, order details) will then be submitted to Klarna.
Order, delivery or parcel tracking
Easy return handling and refunds
Personal finance overview and management
Display of relevant information and articles, and personalized off
Upload, display and storage of your transaction, receipts, images and other material.
3. Show historical transactions
Klarna stores information about your previous purchases and transactions for bookkeeping reasons. By accepting these terms you agree that we may use this data in order for us to display these transactions to you, and by doing so, allow us to use it for this additional purpose.
4. Offers and benefits
Klarna may provide you with offers and benefits such as discounts, special events, pre-access to products, sales promotions, merchant offers, sampling and giveaways. What offers and benefits you receive will be based on your previous actions such as number of purchases, purchase amounts, or usage of Klarna Services.
Are there any costs for the Services?
The Services are free of charge. Please note that interest and fees may apply to the use of a specific payment method. So make sure you check the specific information for the payment method that you use.
Improvement of the Services
We constantly work to improve our Services in order for you to get an even smooother user experience. This may require changes to these terms. In this case, you will be asked to accept the new terms before you can continue to use the Services.
Privacy and your personal data
To offer you the Services, we need to process your personal data - we encourage you to read our Privacy Notice for a more detailed understanding of how we process and protect your data.
Cookies and similar tracking technologies
You shall always provide correct information and use your own and correct identity. Any use of information that does not belong to you or that you for other reasons are not authorised to use, or the use of the Services in a non-prescribed way, will be seen as a misuse. Any data relating to misuse or suspected misuse may be saved and used for future risk assessment and for the protection of involved parties. Klarna reserves the right to block the Services from further usage.
If you upload or share content to Klarna, you grant Klarna a royalty-free right to use and display the content for purposes of delivering the Services. We have the right to remove any content uploaded or shared by you if we are required by law, or believe it is offensive, inappropriate, unlawful, violating the rights of others, or otherwise objectionable. You are liable for any content uploaded or shared by you.
Third party services
Some features used by you, for example parcel tracking, may include services provided by a third party.
Duration and termination of this agreement
This agreement is concluded for an indefinite period of time. It applies until it is terminated by you or us and can be terminated at any time.
Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, telephone: +46 8 120 120 00, fax: +46 8 120 120 99, e-mail: email@example.com, is a Swedish bank registered at the Swedish companies register under registration number 556737-0431. The Managing Director is Sebastian Siemiatkowski. Klarna Bank AB (publ) is authorised to provide financial services by Finansinspektionen (the Swedish Financial Supervisory Authority). Klarna’s registration with the Swedish financial supervisory authority as well as a list of countries to which Klarna’s services have been passported to can be found on Finansinspektionen’s website.
For complaints, the information provided on www.klarna.com applies. If you have a complaint towards Klarna, you can submit your complaint through the Klarna’s website or via postal mail with the keyword "Complaint” to Klarna’s address.
If we are unable to resolve your complaint, you may refer your complaint to the Swedish National Board for Consumer Disputes (ARN). Klarna will participate in such proceedings and is obliged to do so under applicable law. More information can be found on ARN’s website: http://www.arn.se. You can submit your complaint in any official language of the European Union through the ODR-platform provided by the European Commission:https://ec.europa.eu/consumers/odr/. The complaint will then be forwarded to ARN. You may also contact ARN in Swedish by postal mail or personally: Allmänna reklamationsnämnden, Postbox 174, 101 23 Stockholm, Sweden, Visitor Address: Kungsholmstorg 5, Stockholm.